Privacy Policy

1. Introduction

At TubeGrasp, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video knowledge base platform. This policy applies to all users of TubeGrasp services operated by Mlola.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring transparent data practices.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and profile details
• Payment Information: Billing details processed securely by our payment providers
• Communications: Messages you send us for support or feedback
• Video Content: YouTube URLs and related metadata you choose to process
• User Transcripts: Text transcripts you provide for video processing and analysis

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, including features used and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages visited
• Cookies: Small data files stored on your device for authentication and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Process videos, generate transcriptions, and provide AI insights
• Account Management: Create and maintain your account, process payments
• Communication: Send important updates, respond to support requests
• Service Improvement: Analyze usage patterns to improve our features
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulations

4. Data Processing and AI

When you process videos and provide transcripts through our Service:

• User-provided transcripts are processed by our AI systems to generate insights and summaries
• We may use third-party AI services (like OpenAI) to enhance processing capabilities
• Video metadata may be collected from YouTube to supplement user-provided content
• Processed data is stored securely and used only for providing the Service to you
• We do not use your content to train external AI models without explicit consent
• You retain ownership of your original transcripts and generated insights

5. Third-Party Dependencies and Service Limitations

Third-Party Service Dependencies: Our Service utilizes various third-party AI services and may access YouTube video metadata to function. As with any service that relies on external platforms, certain limitations apply:

• Third-party AI platforms may modify their access policies, technical requirements, or terms of service
• External services may implement rate limiting, geographic restrictions, or other access controls
• Video metadata availability depends on the originating platform's policies
• Videos with restricted access or privacy settings may have limited metadata availability
• Third-party service availability may vary and is subject to the provider's operational decisions

User-Provided Content: Since our Service relies on user-provided transcripts:

• The quality and accuracy of analysis depends on the quality of transcripts you provide
• We do not verify the accuracy or completeness of user-provided transcripts
• Processing results may vary based on transcript format, language, and content quality
• You are responsible for ensuring you have the right to provide and process transcript content

Service Continuity: While we strive to provide consistent service, we cannot guarantee uninterrupted access due to factors beyond our control, including but not limited to:

• Changes in third-party AI platform policies or technical infrastructure
• Modifications to external service terms or API specifications
• Temporary or permanent limitations imposed by external service providers
• Network connectivity issues or technical disruptions
• Other circumstances beyond our reasonable control

User Acknowledgment: By using our Service, you acknowledge that our platform's functionality depends on external AI services and the quality of user-provided content. You understand that service availability and analysis quality may be affected by third-party decisions, technical factors, and content quality, and you agree not to hold us liable for processing limitations or analysis issues resulting from such dependencies or content quality.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• Service Providers: Third-party vendors who assist in providing our Service (hosting, payment processing, AI services)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent for specific purposes

7. Data Security

We implement appropriate security measures to protect your information:

• Data encryption in transit and at rest
• Secure servers and databases with access controls
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Usage Data: Typically retained for 2 years for analytics and improvement purposes
• Content Data: Retained as long as you maintain your knowledge bases
• Legal Requirements: Some data may be retained longer to comply with legal obligations

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Service

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have such information removed.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: