Terms of Service

1. Acceptance of Terms

Welcome to Tubegrasp! These Terms of Service (“Terms”) govern your use of Tubegrasp (the “Service”), a platform that converts YouTube videos into searchable knowledge bases using AI technology. The Service is operated by Mlola (“we,” “us,” or “our”), a company founded by Fikri Firdaus and based in Sidoarjo, East Java, Indonesia.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Tubegrasp provides the following services:

• Processing YouTube videos to extract transcriptions and metadata
• Generating AI-powered insights and summaries from video content
• Creating searchable embeddings for semantic video search
• Providing intelligent question-answering capabilities
• Organizing video content into knowledge bases

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

4. Credit System and Billing

Our Service operates on a credit-based system:

• Video Processing: Each video processed consumes 1 credit
• AI Searches: Each AI search/question consumes 0.05 credits
• Credit Expiration: Credits do not expire
• Refunds: Credits are automatically refunded for failed processing
• Payment: All credit purchases are processed through secure payment providers

5. Refund Policy

If you are a Consumer, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

To cancel your order, you must inform Datafawn of your decision. To ensure immediate processing, please do so by contacting us here.

6. Acceptable Use Policy

You agree not to use the Service to:

• Process copyrighted content without proper authorization
• Upload malicious, harmful, or inappropriate content
• Attempt to reverse engineer or compromise the Service
• Use the Service for illegal activities
• Abuse or overload our systems
• Share account credentials with others

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Mlola and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you submit to the Service, but grant us a license to process, store, and analyze such content to provide the Service.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.

9. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee 100% uptime. We reserve the right to:

• Modify, suspend, or discontinue the Service at any time
• Update these Terms as necessary
• Refuse service to anyone for any reason
• Set usage limits and restrictions

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by law, Mlola shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law principles.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the date at the top of these Terms and, in some cases, provide additional notice.